What’s SEMPO?
SEMPO is a heat-not-burn tobacco device. It utilizes a new heating technology to heat tobacco sticks, instead of burning them. SEMPO supports 7.5mm x 45mm heat-not-burn tobacco sticks on the market.

How do I use SEMPO?

• Insert the tobacco stick specially designed for heat not burn device into the tobacco stick hole until the printed line can be seen above the hole.

• Press and hold the power button for 3 seconds until the three LED indicators blink. Then the device will turn on and start heating the tobacco stick. It takes 20 seconds to pre- heat a tobacco stick.) 

• When the three LED indicators are solid white, you can enjoy the tobacco stick for 5 minutes.

• When the three LED indicators are blinking, the heating is going to stop.

• When the three LED indicators go off and a vibration is felt, the device will power off automatically.

• After the device is powered off, rotate the tobacco stick in two circles and then gently remove it from the tobacco stick hole.

How many tobacco sticks can I use with SEMPO?
Up to 27 cigarettes can be used from a single charge.

How do I clean SEMPO?

• Remove the cap before cleaning.
• Remove the tobacco insert and clean the tar and other residues produced by heating the tobacco in it with cotton sticks.
• Clean the tar and other residues in the heating rod module with cotton sticks. Mount the tobacco insert and cap to the SEMPO, then quickly press the power button three times to enable self-cleaning to clean the heating rod. Self-cleaning will last for 30 seconds with the three indicators blinking. When self-cleaning completed, the three indicators will go off.

How do I remove the remaining part of a heat-not-burn tobacco stick stuck in the heating rod module?
Remove the SEMPOs cap and the tobacco inset, then hold thetobacco insert upside down to pour out the remaining part of the heat-not-burn tobacco stick.

How do I assemble the SEMPO's cap?
Align the cap with the slot and mount the cap vertically to the SEMPO. When the cap is mounted properly, a clickwill be heard.

What’s the capacity of the SEMPO's battery?
2100mAh.

WhatUSBport is SEMPO using?
SEMPO is using USB Type-C.

How long does it take to fully charge SEMPO?
It takes around 70 to 85 minutes to fully charge the SEMPO.

What's the heating temperature?
SEMPO has three heating modes, low, medium and high. You can get the maximum amount of smoke in the high heating mode. The default heating mode is medium heating mode.

How do I switch between three heating modes?
With the device powered off, quickly press the power button for five times, and two white LEDs will light up, indicating that it is in medium heating mode (which is the default mode). In this case, press the power button once, three white LEDs will light up, and the device is in high heating mode. Press the power button once again, only one white LED will still light up, and now the device is in low heating mode.After the heating mode is set, the LED(s) will go off. Power on the SEMPO, and you can use the dedicated heating mode now.

What’s the difference between three heating modes?
Three dedicated heating modes to match different tastes.The higher the heating temperature, the larger the amount of smoke.

How many colors does SEMPO have?
SEMPO applies a minimalist design and has two colors, pure black and white and grey. More colors are coming.

What's the SEMPO's external shell made of?
SEMPO's external shell is made of food grade plastic that is safe to human body.

What's the heating module made of?
The heating module is made of Polyether ether ketone (PEEK) with outstanding resistance to high temperatures and wear.

What's the difference between SEMPO and conventional cigarettes?
SEMPO is a heat-not-burn tobacco heating device that heats heat-not-burn sticks to generate smoke for adult users to inhale. Conventional cigarettes produce smoke through burning.

How does the taste differ fromconventional cigarettes?
SEMPO delivers tobacco flavor by heating. It will not generate fire, ash, orlingering smell.

Can SEMPO use conventional cigarettes on the market?
No. SEMPO only supports heat-not-burn sticks.

Can I use the SEMPO the same way as I smoke?   
Yes.

How does the SEMPO differ from e-cigarettes or vape devices?
SEMPO is a heat-not-burn tobacco heating device which should be used together with heat-not-burn sticks. Conventional e-cigarettes and vape devices produce vapor by dheating a flavored liquid (with or without nicotine). They do not use cigarettes.

How long is the warranty period of the SEMPO?
6 months.

How do I repair the SEMPO if its heating rod broke?
SEMPO uses a stable and durable heating rod. If the heating rod is damaged due to a non-operation error during warranty period, a free replacement can be provided. If it is damaged beyond the warranty period, the repair fee may be covered by the user.